Repley · Recover revenue while you sleep.

Runs on the stack operators already trust

Shopify ✦ Supabase ✦ Hetzner Frankfurt ✦ Resend ✦ Voyage AI ✦ Gmail & IMAP ✦ Shopify ✦ Supabase ✦ Hetzner Frankfurt ✦ Resend ✦ Voyage AI ✦ Gmail & IMAP ✦

0.4s

Median draft generation time, cited from your own KB.

73%

Routine tickets auto-resolved across pilot stores.

<5s

From inbound email to angry-customer escalation.

€4,280/mo

Average labour saved vs. adding a VA seat.

Features

Three moves. One webhook. Zero plugins.

Read. Enrich. Draft. Repley strings it together so every inbound email lands as a ready-to-send reply.

01, Drafts

Replies that sound like you wrote them.

Repley reads the customer's message, pulls the order from Shopify, and drafts a reply in your voice, cited from your own docs.

Draft-by-default. Auto-send is opt-in.
Every reply includes source citations.
Per-tenant tone-of-voice & knowledge base.

02, Escalation

Angry customers, caught before they chargeback.

Every inbound message is scored for sentiment, order value, and customer history. High-risk tickets route to your team.

Auto-escalate on angry sentiment or repeat contacts.
Order value thresholds you configure.
Audit-logged with trigger + before/after JSON.

03, Shopify

One webhook. Every order.

Install from the Shopify App Store. Orders, fulfilments, and tracking sync automatically. Read-only scopes, we never write to your store.

2-minute App Store install. Billing via Shopify.
Three mandatory GDPR webhooks, HMAC-verified.
Access tokens encrypted at rest.

ticket/#4829

Lisa M. · Order #4829

€128.00 · Out for delivery · 2m ago

angry

"Where is my order?? I've been waiting 8 days. This is ridiculous, I want a refund or I'm disputing the charge."

AI draft

0.42s · cited from KB

Hi Lisa, I completely understand, 8 days feels like forever. Your parcel arrived at the local hub this morning and is out for delivery today (tracking NL-4829X). I'll personally follow up if it doesn't arrive by 6pm tonight.

/inbox?filter=escalated

Lisa M.

"Where is my order?? I want a refund…"

angry€128

Marco T.

"This is unacceptable, I'll be disputing…"

angry€284

Anna K.

"Damaged on arrival, need a refund…"

refund€72

Sara D.

"Never received the tracking email…"

delivery€94

Routed to #support-urgent live

POST /webhooks/shopify/orders/create

# orders.create · fulfilment.update · app/uninstalled

Recent deliveries

#4829 · €128.00200 OK

#4830 · €72.00200 OK

#4831 · €199.00200 OK

#4832 · €58.00200 OK

Connected · signed with HMAC-SHA256

More of what's inside

The rest of the console.

Unified inbox

Every message from a customer in one thread. One resolve closes the whole conversation.

Email ingestion

Gmail, Google Workspace, or IMAP. Inbound emails become tickets with order context already resolved.

Knowledge base

Upload your policies and SOPs. Every draft cites the chunks it used. Update the source; replies update with it.

Autopilot mode

Flip it on when you're ready. Auto-send above your confidence floor. Escalations always wait for you.

Immutable audit

Every action logged with before/after JSON. 24-month retention. Export anytime.

Teams & workspaces

One account, many stores. Admin / member roles. Tenant-scoped data.

What it costs you to be slow

Every unanswered email is a lost sale. Every slow reply is a potential chargeback. Repley closes the gap before a customer notices the silence.

Process

Five moves. No plugins. No code.

Install from the Shopify App Store

One-click OAuth install. Repley requests read-only scopes for orders, customers, and fulfilments, nothing else.

Apps → Shopify App Store → "Repley" → Install

Connect your support inbox

Gmail, Google Workspace, or IMAP. An app password takes 30 seconds. Outbound replies leave from your own SMTP.

Settings → Email → Connect inbox

Upload your knowledge base

Drop in your policies, shipping FAQ, and tone-of-voice notes. Repley chunks and embeds with Voyage AI, inside your tenant.

Settings → Knowledge base → Upload

Review drafts. Send with one click.

Every inbound email gets classified, enriched with order data, drafted, critiqued for tone and citations, and queued for your review.

Inbox → Open ticket → Send reply

Flip autopilot when you trust it

Set a confidence floor. Routine replies auto-send above it. Angry customers and low-confidence drafts always wait for you.

Settings → AI Autonomy → Enable auto-send

Live interactive demo

Try Repley right now.

This is the real app — not a video, not a mockup. Click a ticket, switch views, open the dashboard. Everything works.

↓ Click any ticket below to see the full AI reply pipeline

app.repley.io Live ▶ Interactive — click to explore

INBOX

/

Pick a ticket to begin.

Private beta · 8 seats left this month

Stop paying for support chaos.

Repley handles the inbox. You handle your brand. No surprise bills. No extra VA. Live in 15 minutes.

€1,000/mo 1 full-time VA

€229/mo Repley · Growth

You keep €771/mo

Monthly Annual Save 17% · 2 months free

Starter

€99/mo €82/mo

Billed monthly

For stores up to 300 conversations per month.

Get started

Cancel anytime · no long-term contract

Stores

1 Shopify store

Tickets & AI

300 AI conversations / month included
AI auto-reply (email)
Intent classification
Sentiment detection
WhatsApp / live chat
Gorgias import

Dashboard

Ticket inbox (all / open / auto)
Escalation queue
Basic analytics
Slack notifications
Advanced reporting

Team & support

1 team member
Email support
Role-based access
Priority support

Extra conversations €0.35 / conversation Only charged when you go over.

Repley vs Gorgias

Same volume, same channels, at a fraction of the bill.

500 tickets / month

~€220 vs €149

Gorgias Basic + 200 overage × €0.40 + AI €1.00 / ticket.

2,500 tickets / month

~€900 vs €329

Gorgias Pro €360 + AI €1.00 × 2,500. Repley has no AI surcharge.

Save €571/mo

7,500 tickets / month

~€3,400 vs €649

Gorgias Advanced €900 + overage + AI surcharges at scale.

Side by side

Everything at a glance

Feature	Starter	Growth	Scale	Enterprise
Pricing
Monthly price	€149/mo	€329/mo	€649/mo	From €999/mo
Annual (per mo)	€124/mo	€274/mo	€541/mo	From €832/mo
Overage per ticket	€0.20	€0.15	€0.10	Custom
Capacity
AI tickets included / mo	500	2,500	7,500	15,000+
Shopify stores	1	Up to 3	Up to 6	Unlimited
Team members	1	Up to 5	Unlimited	Unlimited
AI features
AI auto-reply (email)	✓	✓	✓	✓
WhatsApp integration		✓	✓	✓
Intent classification	✓	✓	✓	✓
Sentiment detection	✓	✓	✓	✓
Custom AI tone per store			✓	✓
White-label option				✓
Dashboard
Ticket inbox	✓	✓	✓	✓
Escalation queue	✓	✓	✓	✓
Slack notifications		✓	✓	✓
Advanced analytics		✓	✓	✓
Audit log			365 days	Unlimited
VA performance tracking			✓	✓
Support
Onboarding call		✓	✓	✓
Priority support		Email	Chat	Dedicated AM
SLA guarantee				✓
Gorgias / Zendesk import		✓	✓	✓

∞

Cancel anytime No long-term contract. Month-to-month by default.

15m

Live in 15 minutes One-click Shopify OAuth + email connect.

€0

No surprise bills Real-time usage meter. Alert at 80%.

EU-hosted, GDPR-ready Hetzner Frankfurt + Supabase EU. SCCs included.

FAQ

What operators ask most.

How long does install take?

Two minutes. One-click OAuth from the Shopify App Store, plus a 30-second email connect. No plugins, no SDKs, no code.

Which AI powers the drafts?

Best-in-class language models for drafting and self-critique, lightweight models for intent classification, and high-quality embeddings for KB retrieval. All vendors contractually agree not to train on submitted data.

Do I lose control when autopilot is on?

No. Autopilot only auto-sends above your configured confidence floor. Angry customers, high-value orders, refund requests, and low-confidence drafts always wait for human review.

Where is my data stored?

Primary infrastructure is EU-hosted (Hetzner Frankfurt + Supabase EU). Access tokens are encrypted at rest. Transfers to US-based AI providers use SCCs with zero-retention endpoints.

Does Repley write to my Shopify store?

No. Repley requests read-only scopes. It never updates orders, refunds customers, or modifies your store. Sending replies happens through your own SMTP.

Can I migrate from Gorgias / Zendesk / Help Scout?

Not yet, Repley replaces a single-inbox workflow, it doesn't run alongside a help-desk. If you want to switch, book a call and we'll scope the migration.

Ready when you are

Recover revenue while you sleep.

Connect your Shopify store and support inbox. Repley drafts every reply in your voice, cited from your own docs. Live in under 15 minutes. Free for 14 days.

Start free trial Book a call